Data Security
All personal and financial data transmitted to and from 3n4n is protected using industry-standard TLS encryption. Stored data is secured using AES-256 encryption. Access to sensitive data is restricted to authorised personnel only under strict need-to-know controls.
No Data Selling
3n4n does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used solely to operate, maintain, and improve the 3n4n platform and to fulfil our regulatory obligations under PAGCOR and Philippine law.
Your Rights
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, object to, erase, and port your personal data. You can exercise any of these rights by contacting our Data Protection Officer at any time.
Regulatory Compliance
3n4n processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all relevant issuances from the National Privacy Commission (NPC) of the Philippines.
Cookie Transparency
3n4n uses cookies and similar tracking technologies solely to improve your experience on the platform — for session management, preferences, and anonymous analytics. We do not use cookies to build advertising profiles or track you across unrelated third-party sites.
Breach Notification
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, 3n4n will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Data Privacy Act.
1. Introduction
Welcome to the 3n4n Privacy Policy. 3n4n ("we", "us", "our") is committed to protecting the personal data of all players, visitors, and users ("you", "your") who access or use the 3n4n platform, available at https://3n4n.ws (the "Platform").
This Privacy Policy explains how 3n4n collects, uses, stores, discloses, and protects your personal data when you interact with our Platform, including when you register an account, make deposits or withdrawals, play games, contact our support team, or simply browse our website.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all applicable issuances from the National Privacy Commission (NPC) of the Philippines. It forms part of and should be read together with the 3n4n Terms & Conditions.
By registering an account on the 3n4n Platform or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the Platform.
Quick Summary: 3n4n collects your data to operate a safe, compliant, and enjoyable gaming platform. We never sell your data. We protect it with industry-standard security. You have rights over your data and can exercise them at any time by contacting us.
2. Data Controller
3n4n operates as the personal information controller in respect of the personal data collected and processed through the Platform, as that term is defined under the Data Privacy Act of 2012.
3n4n is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated operator, 3n4n is subject to the data governance and player protection requirements prescribed by PAGCOR in addition to its obligations under the DPA.
3n4n has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and the DPA. Contact details for the DPO are provided in Section 14 of this Policy.
3. Personal Data We Collect
3n4n collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we collect include:
3.1 Identity and Contact Data
- Full legal name as it appears on your government-issued Philippine identification;
- Date of birth (to verify that you meet the 21+ age requirement);
- Residential address in the Philippines (including city — Manila, Cebu, Davao, Quezon City, Makati, etc.);
- Valid email address;
- Mobile phone number registered in your name;
- Government-issued identification document details (e.g., PhilSys ID, Philippine Passport, LTO Driver's License, UMID, Voter's ID, PRC ID).
3.2 Financial Data
- GCash or PayMaya wallet number associated with your account;
- Bank account details where applicable (BPI, BDO, Metrobank) for withdrawals;
- USDT wallet address where applicable;
- Transaction history, including deposit amounts, withdrawal amounts, and payment method used;
- Source of funds documentation where required under anti-money laundering obligations.
3.3 Account and Gaming Data
- Username and encrypted password (passwords are never stored in plain text);
- Account registration date and last login date;
- Game play history, bet amounts, win/loss records, and session duration;
- Bonus and promotion history;
- Responsible gaming preferences and limit settings;
- Self-exclusion status where applicable.
3.4 Technical and Device Data
- IP address at the time of registration and each login;
- Device type, operating system, and browser type and version;
- Cookies and session identifiers (see Section 10);
- Geolocation data (country and region level only, derived from IP address);
- Platform access logs, including timestamps of login, logout, and key platform actions.
3.5 Communications Data
- Records of communications with 3n4n support via live chat, email, or any other channel;
- Feedback, complaints, and dispute correspondence;
- Survey responses where voluntarily provided.
Sensitive Personal Information: Under the DPA, certain categories of data are classified as sensitive personal information and are subject to heightened protection. Where 3n4n processes sensitive personal information (such as identification document details or financial account data), this is done only to the extent necessary to fulfil our legal and regulatory obligations, and is subject to strict access controls.
4. How We Collect Your Data
3n4n collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings;
- Automatically — through cookies, server logs, and tracking technologies when you browse or use the Platform (see Section 10);
- From third-party service providers — including identity verification agencies, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and KYC/AML compliance tools, who may share data with us as part of their services;
- From PAGCOR — including self-exclusion registry data that PAGCOR shares with licensed operators for player protection purposes.
5. Purposes of Processing
3n4n processes your personal data for the following specific, legitimate purposes:
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Identity, contact, and ID document data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and maintaining game records | Account and gaming data |
| Anti-money laundering (AML) and fraud prevention | Identity, financial, and technical data |
| Responsible gaming monitoring and player protection | Gaming data, account data |
| Customer support and dispute resolution | Communications data, account data |
| PAGCOR regulatory reporting obligations | Identity, financial, and gaming data |
| Platform security and fraud detection | Technical and device data |
| Platform improvement and analytics (aggregated/anonymised) | Technical data, anonymised usage data |
| Sending promotional communications (where consented) | Contact data, gaming preferences |
3n4n will not process your personal data for any purpose other than those listed above without obtaining your prior consent or unless required or permitted by law.
6. Legal Basis for Processing
3n4n processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:
- Contractual necessity — processing is necessary to perform our contract with you (the Terms & Conditions) and to provide the services you have requested, including account registration, gaming services, and payment processing;
- Legal obligation — processing is necessary to comply with our legal and regulatory obligations, including PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), and tax reporting obligations;
- Legitimate interests — processing is necessary for the legitimate interests of 3n4n, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and freedoms;
- Consent — for processing activities that are not covered by the above bases, such as sending you promotional communications and marketing materials, we will obtain your specific, informed, and freely given consent. You may withdraw your consent at any time.
7. Data Sharing and Disclosure
3n4n does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.1 Service Providers
3n4n engages trusted third-party service providers to assist in operating the Platform. These include KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and AML screening services, cloud infrastructure providers, and customer support platform providers. All service providers are contractually bound to process your data only on 3n4n's instructions and in compliance with the DPA.
7.2 Game Providers
Certain games available on the 3n4n Platform are operated by licensed third-party game providers. These providers may receive limited technical data (such as a pseudonymised player identifier and game session data) necessary to operate the game and record game outcomes. Game providers do not receive your full identity or financial data.
7.3 Regulatory Authorities
3n4n is required by law and by its PAGCOR licence to share certain data with regulatory and law enforcement authorities. This includes but is not limited to: transaction reports filed with the Anti-Money Laundering Council (AMLC) as required by RA 9160; responses to lawful requests from the National Privacy Commission (NPC); and player data requested by PAGCOR in the exercise of its regulatory oversight functions.
7.4 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of 3n4n's business, your personal data may be transferred to the relevant acquiring entity, provided that the acquiring entity agrees to be bound by obligations no less protective than those set out in this Privacy Policy.
International Transfers: Some of 3n4n's third-party service providers may be located outside the Philippines. Where personal data is transferred outside the Philippines, 3n4n ensures that appropriate safeguards are in place — including data processing agreements that impose DPA-equivalent obligations on the recipient — as required by Section 21 of the Data Privacy Act and NPC Circular 16-01.
8. Data Retention
3n4n retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable laws and regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and KYC data | 5 years after account closure | PAGCOR licensing and AMLA requirements |
| Financial transaction records | 5 years after the transaction date | AMLA and tax obligations |
| Game play history | 3 years after account closure | PAGCOR regulatory requirements |
| Customer support communications | 2 years after resolution | Legitimate interests (dispute resolution) |
| Technical and device logs | 12 months from collection | Security and fraud prevention |
| Self-exclusion records | Duration of exclusion plus 5 years | PAGCOR responsible gaming obligations |
Upon expiry of the applicable retention period, 3n4n will securely delete or anonymise your personal data so that it can no longer be associated with you. Where anonymisation is not technically feasible, the data will be securely destroyed.
9. Data Security
3n4n implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- Encryption in transit: All data transmitted between your device and the 3n4n Platform is encrypted using TLS 1.2 or higher;
- Encryption at rest: Sensitive personal and financial data stored in 3n4n's systems is encrypted using AES-256 encryption;
- Password security: Player passwords are stored using a cryptographic hashing algorithm with salting. Passwords are never stored in plain text or in a reversibly encrypted form;
- Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training;
- Two-factor authentication: 2FA is available for player accounts and is mandatory for all 3n4n staff with administrative system access;
- Penetration testing: 3n4n's Platform undergoes regular security assessments and penetration testing by qualified third-party security professionals;
- Incident response: 3n4n maintains a documented personal data breach response plan in compliance with NPC requirements.
Your Role in Security: While 3n4n takes robust measures to protect your data on our end, the security of your account also depends on you. Please use a strong, unique password, enable 2FA where available, and never share your login credentials or OTP codes with anyone — including persons claiming to be from 3n4n support.
10. Cookies and Tracking Technologies
3n4n uses cookies and similar tracking technologies (such as web beacons and local storage objects) on the Platform. This section explains what we use and why.
10.1 Types of Cookies Used
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing | Yes — cannot be disabled |
| Functional | Remembering language preferences, game display settings, and responsible gaming limit preferences | Optional |
| Analytics | Aggregated, anonymised data on how players navigate the Platform, used to improve user experience | Optional |
10.2 What We Do Not Use Cookies For
3n4n does not use cookies or tracking technologies to build advertising profiles, to track you across unrelated third-party websites, or to share your browsing behaviour with advertising networks or data brokers. The 3n4n Platform does not serve third-party behavioural advertising.
10.3 Managing Cookies
You can manage or disable optional cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging in to your account or accessing certain features of the Platform. Deleting session cookies will log you out of any active session.
11. Your Data Rights
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by 3n4n. You may exercise any of these rights by contacting our Data Protection Officer as described in Section 14.
Right to Access
You have the right to request a copy of the personal data that 3n4n holds about you, along with information about how it is being processed.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data that 3n4n holds about you.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data on the basis of legitimate interests, and to opt out of direct marketing communications at any time.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
Right to Complain
If you believe that 3n4n has not handled your personal data in accordance with the DPA, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
3n4n will respond to all verifiable data rights requests within 15 business days of receipt. For complex requests, we may require an additional 15 business days, in which case we will notify you of the extension and the reason for it. Please note that the exercise of certain rights may be subject to limitations where processing is required by law or is necessary to defend legal claims.
12. Children's Privacy
The 3n4n Platform is strictly intended for adults who are at least 21 years of age, in accordance with Philippine gambling laws and PAGCOR regulations. 3n4n does not knowingly collect personal data from persons under the age of 21.
If 3n4n becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and refer the matter to PAGCOR where required. If you are a parent or guardian and you believe your child has provided personal data to 3n4n, please contact us immediately at [email protected] so that we can take appropriate action.
21+ Only: Accessing or using the 3n4n Platform while under 21 years of age is strictly prohibited. 3n4n employs age verification procedures as part of its KYC process to enforce this restriction. Any person found to be under 21 will have their account immediately suspended and their data deleted subject to any applicable legal retention obligations.
13. Changes to This Privacy Policy
3n4n reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this Policy will be revised each time a material change is made.
Where changes are material — meaning they significantly affect your rights or how your data is processed — 3n4n will notify you via email to your registered email address and/or via a prominent notice on the Platform, at least 7 days prior to the amended Policy taking effect.
Your continued use of the Platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of and consent to the updated terms. If you do not agree with the changes, you should cease using the Platform and may request account closure as described in the Terms & Conditions.
14. Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 3n4n, please contact our Data Protection Officer through any of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly on the 3n4n Platform
- Email (DPO): [email protected] — please include "Data Privacy Request" or "DPO" in the subject line
- Coverage: Serving players in Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines
If you are not satisfied with 3n4n's response to your data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) through the NPC's official complaints process. 3n4n will cooperate fully with any NPC investigation or inquiry.
Response Commitment: All data privacy enquiries and rights requests directed to 3n4n's DPO will receive an acknowledgment within 3 business days. A substantive response will be provided within 15 business days of receipt, or within 30 business days for complex requests where an extension notice will be issued.
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